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Privacy Policy

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Effective date: 21 October 2025

1. Introduction
PharmaNex (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and your rights in relation to that data.

2. What we collect
We collect only the information we need to provide our service, including:

  • Contact details: name, email, phone number.

  • Account details: username, password (hashed), address for delivery.

  • Health-related data limited to prescription details necessary for order fulfilment.

  • Payment information: payment method and transaction details (collected via secure third-party payment providers).

  • Usage data: device, IP address, pages visited, and app usage for analytics and improvements.

  • Communications: messages between you and pharmacies or couriers when using our chat feature.

3. How we use your data
We use your data to:

  • Process and deliver prescriptions and orders;

  • Verify prescriptions and, where applicable, interact with medical aid providers;

  • Communicate order status, delivery updates, and customer support;

  • Improve and personalise the app and services;

  • Comply with legal, regulatory or safety obligations.

4. Lawful basis & POPIA
We process personal information in accordance with the Protection of Personal Information Act (POPIA) and other applicable laws. We only process data where we have a lawful basis (your consent, contract performance, legal obligation, or legitimate interest).

5. With whom we share data
We may share your data with:

  • Partner pharmacies for order fulfilment;

  • Couriers and delivery partners for logistics;

  • Payment processors for transaction handling;

  • Service providers that support our platform (hosting, analytics, email);

  • Law enforcement or regulators when required by law.
    All partners are required to protect your information and use it only for the purposes we specify.

6. Data security & retention
We use industry-standard security measures (encryption in transit and at rest, access controls) to protect personal data. We retain data only as long as necessary to provide services and meet legal obligations. Prescription and medical records are retained in line with applicable healthcare regulations.

7. Your rights
You may:

  • Access the personal data we hold about you;

  • Request correction of inaccurate data;

  • Request deletion of your data (subject to legal/operational restrictions);

  • Object to or restrict certain processing;

  • Request data portability where applicable.
    To exercise these rights contact us at info@pharmanex.online.

8. Cookies & tracking
Our website uses cookies and analytics tools to improve the user experience and measure site performance. You can manage cookie preferences through your browser settings.

9. Children
We do not knowingly collect personal information from children under 13. If you believe we have such data, contact us and we will take steps to remove it.

10. Changes to this policy
We may update this policy. Significant changes will be notified via the app or email. The policy’s effective date will be updated accordingly.

11. Contact
Questions or requests about this policy: info@pharmanex.online.

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